Communication is critical to successful integration of refugees in Europe.
This report investigates how public and third sector organisations can improve communication with refugees to support integration. It looks at the communications and media preferences and behaviours of refugees alongside best practice in communications, digital and social media.
Violence, war and persecution have created over 21 million refugees worldwide In 2015, there were almost 1.26 million asylum applications in Europe – with nearly 900,000 arrivals in Germany alone. This unprecedented scale of displacement strained limited reception and integration facilities across the continent. Amid frequent legislative and administrative changes, newcomers have struggled to access accurate, appropriately translated, authoritative information.
Effective communications will facilitate efficient and transparent processing of asylum applications, access to services, participation in civil society and democratic processes, and shared values and behaviours.