Digital Citizen Summit

The new citizen-driven approach

When

Wednesday 31 January 2018 07.30 - 11.30

Where

Newseum
555 Pennsylvania Avenue NW
Washington, D.C. 20001
Digital services are here for the long-haul, and the federal government must act fast to keep pace.

What’s the checklist government must follow to ensure a digital-first organization and better serve the citizen? From the design of a mobile application to creating an open dialogue with users to better understand how tools and services are used, an agency must take a 360-degree approach to building out their various digital services to meet the needs of their organization and the public.

Join Government Executive at the 2018 Digital Citizen Summit to hear from leaders who have transformed the way their services are designed, delivered, and perceived, all with an eye towards championing their customers -- the citizens who use their services everyday.

This event will explore:

  • User-centric design and how it can positively impact the perception and use of your public-facing services
  • The effectiveness of personalization to tailor a digital experience for a user based upon an individual’s needs
  • The importance of building and maintaining a relationship with your customers through ongoing digital touchpoints
  • How transforming digital services can not only impact service-delivery, but also create efficiencies and reduce costs